F.A.Q
WHAT YARN DO YOU USE?
We use only premium cashmere from the rare Alpas White cashmere goat breed. Each hair of the natural undercoat of this breed is several times thinner than a human hair, which makes this cashmere extremely soft and warm.
We do not use cashmere of other brands, as well as baby cashmere in our products, because we consider the use of wool of newborn goats to be not humane.
DO YOU HAVE OWN PRODUCTION?
Yes, we have our own production, our own design and patterns. Cashmere yarns and all of our brand items are produced in a highly professional factory in China, which has specialized in the production of premium cashmere yarns from the initial raw material to the finished product for over 20 years and works for the world's leading brands. Our own technologist-representative at the factory controls all stages of production.
WHY CHINA?
China has always been the birthplace of cashmere or rather its Northern part, with ecologically clean semi-desert meadows, where the special climate and average annual temperature are ideal for the quality of cashmere goat nap. It is this kind of cashmere that is especially valued among premium clothing manufacturers.
WHY ARE YOU NOT USING YARN FROM EUROPEAN BRANDS?
Because all cashmere is made in China and only varies in quality. European producers also source raw materials from China. We work directly with the manufacturer of raw materials and this allows us to obtain exclusively premium yarn and at the same time maintain affordable prices for you.
HOW TO DETERMINE THE SIZE?
If in doubt about the size, you can use the measurements indicated for each product on the site. If you have any questions or doubts, please contact MONNCASHMERE customer support specialists by writing to us in WhatsApp chat or by calling +7 916 840 9955
ARE THE GOODS RESERVED IN THE BASKET?
The item in the cart is not reserved. The product is reserved only after placing the order and its 100% prepayment.
WHAT IS A PRE-ORDER?
Our collections are limited, therefore a new function for pre-ordering for our bestsellers has appeared on our website. This option gives the advantage of placing an order before the start of sales. Pre-order is considered to be completed after 100% prepayment on our website monncashmere.com
IF THING IS PRE-ORDERED DOES NOT FIT?
You can easily return a pre-ordered item if it does not suit you, without giving any reason within 14 days from the date of delivery. The return process for preorders is the same as for regular returns.
DO YOU HAVE DISCOUNTS?
We don't have discounts and seasonal sales. We initially do not overstate the cost. We produce a high quality product and offer best value for money
DO YOU WORK WITH WHOLESALE?
We do not work with wholesale. Our brand items can only be purchased on the official website monncashmere.com
